Privacy Policy

At Ovifresh, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website (ovifresh.com) and make purchases.

What Information We Collect: We collect information necessary to process your orders, provide customer support, and improve your shopping experience. This may include:

Personal Identifiable Information: Name, email address, shipping address, billing address, mobile number.
Payment Information: Details required to process your payments (e.g., credit/debit card details, UPI IDs). Please note that your payment information is processed securely by our payment gateway partner, Razorpay, and we do not store sensitive card details on our servers.
Order Information: Products purchased, order history, shipping preferences.
Device and Usage Information: IP address, browser type, operating system, pages visited, time spent on our site, and other analytical data collected through cookies and similar technologies. This helps us understand how you use our website and improve its functionality.

How We Use Your Information: We use the collected information for the following purposes:

Order Fulfillment: To process your orders, deliver products, and send order confirmations and shipping updates.
Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
Personalization: To tailor your shopping experience, recommend products, and display relevant content.
Communication: To send you updates, promotional offers (if you opt-in), and important notices.
Website Improvement: To analyze website traffic, understand user behavior, and enhance our website’s performance and features.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Data Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Sharing Your Information: We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party partners who assist us in operating our business, such as payment gateways (Razorpay), shipping partners (Shiprocket), and IT service providers. These partners are obligated to protect your information and use it only for the services they provide to us.
Legal Requirements: When required by law or in response to valid legal requests (e.g., court order, government inquiry).

Your Rights: You have the right to access, correct, or delete your personal information. Please contact us at [Your Support Email Address] to exercise these rights.

Changes to This Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically.